Reports from the Korean presss say that the man, surname Yoo, entered a leasing contract for a Mercedes-Benz S63 AMG in March 2015, and but had misfortune of experiencing the engine suddenly cutting off while driving, on three separate occasions within six months.
The first time it happened, Yoo thought it was small problem that the dealership should be able to address. The repairs reportedly took 20 days to complete.
Despite the lengthy repair work, Yoo later found out that the problem was not corrected and his car’s engine stalled once more.
The service centre had reportedly took another 40 days to rectify the issue, when Yoo was promised by the dealership that they will replace him with a new car if they could not solve the problem.
Yoo lost his patience when on 9-September, while driving from Busan to Gwangju with his pregnant wife and five year-old son in the car, his S63’s engine stalled once more on the highway, which he said placed his family in a very dangerous situation as many other cars sped past their stalled S63, panicking his wife and child.
On 11-September, Yoo went to the dealership, demanding that they replace his car, but was told by staffs at the dealership that they cannot decide on the matter as their CEO is out of town for business.
It was then when a furious Yoo decided to park his car in front of the dealership, took out a golf club, and smashed the car as a sign of protest.
We need to point out that Yoo’s car is leased, and as such, he doesn’t own the car and is unable to sell the car until the Mercedes-Benz dealership agrees to release him from the contract.
The Mercedes-Benz dealership retaliated in an equally bizarre manner – by lodging a police report against Yoon for disrupting their business, and threatening him with legal action for intentionally damaging a property that he does not own.
On 15-September, Mercedes-Benz Korea issued a press statement saying, “We are making efforts to find a rational and amicable solution with the customer,” adding that the company will be meeting the customer to carefully listen to his complaints.
Perhaps Lexus Korea should reach out to this man.
The Mercedes-Benz S63 AMG is powered by a 5.5-litre bi-turbo V8 petrol engine that produces 577 hp. It accelerates from 0-100 km/h in just 3.9 seconds.