GST, HVGT, could resurface as part of Budget 2025 alongside RON95 rationalisation, says RHB analyst. Are we ready?
Home News Auto News Chery Will Use Customer Service To Win Over Malaysian Buyers Chery Will Use Customer Service To Win Over Malaysian Buyers Auto News Jim Kem | September 14, 2022 04:39 pm Chery has stated its intention to take a user-centric service concept for imminent re-entry into the Malaysian market to continuously improve service quality and satisfaction. Naturally, a solid after-sales strategy and a focus on exceeding customer expectations is pretty much a requirement to get the public on your side and establish a strong foothold in a new market, particularly one as finicky as us. "User-Centric" + Localised Customer Service The Chinese automaker says that it will be implementing the same steps it took before taking on other foreign markets such as Brazil, Chile, Egypt, and Argentina with plenty of research and enquiry into the specific needs of the potential customer base. A thorough understanding of their lifestyles, needs and wants is essential to improve customer experience and enhance loyalty. They’ve also developed online service channels to respond quickly to issues, speeding up problem resolution. This is bolstered by their OTA (over-the-air) data platform, which can not only remotely diagnose vehicles intelligently, but also provide services and solutions in the cloud. Satisfaction Guaranteed - Chery Back in July, JD Power released the results of the 2022 China Sales Service Satisfaction Study (SSI) with Chery ranking a very high 2nd spot in sales satisfaction among all Chinese vehicle brands. Later, in August, in JD Power’s 2022 New Car Attractiveness Index Survey Report, Chery improved by eight places to rank 15th amongst mainstream brands, with the Arrizo 6 Pro winning the mid-size sedan category and the Tiggo 8 Pro Max ranking second in the mid-size SUV segment. Truly, it will take a multi-faceted effort to ensure the successful rollout of the Chery marque into the Malaysian market. That said, they won’t be the only ones with a set of very similar goals as other brands such as Great Wall Motors are aggressively making local inroads simultaneously. There’s also talk of a possible entry of BYD, China’s largest EV producer (and the world?), into broader territories in Southeast Asia following the confirmation of the forthcoming establishment of an assembly factory in Rayong, Thailand. ✕ Let's Connect on Whatsapp We protect your personal information in compliance with the PDPA I agree with Carlist.my Terms of Use and Privacy Policy. I agree to receive personalised communication from Carlist.my and its car sellers, business affiliates and partners. Check out the best car deals in town! Prev Next Special offer - call now! days hours Avg. mkt. Why no price is listed? Sometime dealer wants you to contact for the best price. I Why no price is listed? Sometime dealer wants you to contact for the best price. Related Tags 2022 Chery Malaysia Omoda 5 suv china Survey Customer Service User-Centric Print Jim Kem Content Producer There's just something about cars. It's a conveyance, it's a liability, it's a tool; but it can also be a source of joy, pride, inspiration and passion. It's much like clothes versus fashion. And like the latter, the pursuit of perfection never ends. Related News 2022 Chery Omoda 5 EV Coming To Malaysia - Under RM200k? Electric Vehicle EV Jim Kem | July 18, 2022 Barely a week ago, Chery had opened bookings for their newest compact SUV in its home market of China, for the bold looking Omoda 5. With the ... Chery Omoda 5 Malaysia Launch Confirmed - 197PS Crossover To Shake Up B-Segment Auto News Jim Kem | February 14, 2022 If you reckoned the B-segment crossover space wasn’t crowded enough, here’s another contender coming down the pipe. Alongside other international ... Toyota, Mazda and Mitsubishi Top J.D Power Customer Satisfaction Ratings Auto News Gokul | August 01, 2016 J.D Power’s 2016 Malaysia Customer Service Index (CSI) Study report was released today, and it suggests that the level of customer satisfaction ... 2023 Chery Omoda 5 makes grand launch in Malaysia from RM109k Auto News Jim Kem | July 07, 2023 Finally, Chery Malaysia has made its return official. Just last night, Chery Malaysia held an official launch event introducing the Omoda 5 and Tiggo ... Comments
Chery Will Use Customer Service To Win Over Malaysian Buyers Auto News Jim Kem | September 14, 2022 04:39 pm Chery has stated its intention to take a user-centric service concept for imminent re-entry into the Malaysian market to continuously improve service quality and satisfaction. Naturally, a solid after-sales strategy and a focus on exceeding customer expectations is pretty much a requirement to get the public on your side and establish a strong foothold in a new market, particularly one as finicky as us. "User-Centric" + Localised Customer Service The Chinese automaker says that it will be implementing the same steps it took before taking on other foreign markets such as Brazil, Chile, Egypt, and Argentina with plenty of research and enquiry into the specific needs of the potential customer base. A thorough understanding of their lifestyles, needs and wants is essential to improve customer experience and enhance loyalty. They’ve also developed online service channels to respond quickly to issues, speeding up problem resolution. This is bolstered by their OTA (over-the-air) data platform, which can not only remotely diagnose vehicles intelligently, but also provide services and solutions in the cloud. Satisfaction Guaranteed - Chery Back in July, JD Power released the results of the 2022 China Sales Service Satisfaction Study (SSI) with Chery ranking a very high 2nd spot in sales satisfaction among all Chinese vehicle brands. Later, in August, in JD Power’s 2022 New Car Attractiveness Index Survey Report, Chery improved by eight places to rank 15th amongst mainstream brands, with the Arrizo 6 Pro winning the mid-size sedan category and the Tiggo 8 Pro Max ranking second in the mid-size SUV segment. Truly, it will take a multi-faceted effort to ensure the successful rollout of the Chery marque into the Malaysian market. That said, they won’t be the only ones with a set of very similar goals as other brands such as Great Wall Motors are aggressively making local inroads simultaneously. There’s also talk of a possible entry of BYD, China’s largest EV producer (and the world?), into broader territories in Southeast Asia following the confirmation of the forthcoming establishment of an assembly factory in Rayong, Thailand. ✕ Let's Connect on Whatsapp We protect your personal information in compliance with the PDPA I agree with Carlist.my Terms of Use and Privacy Policy. I agree to receive personalised communication from Carlist.my and its car sellers, business affiliates and partners. Check out the best car deals in town! Prev Next Special offer - call now! days hours Avg. mkt. Why no price is listed? Sometime dealer wants you to contact for the best price. I Why no price is listed? Sometime dealer wants you to contact for the best price. Related Tags 2022 Chery Malaysia Omoda 5 suv china Survey Customer Service User-Centric
Special offer - call now! days hours Avg. mkt. Why no price is listed? Sometime dealer wants you to contact for the best price. I Why no price is listed? Sometime dealer wants you to contact for the best price.
2022 Chery Omoda 5 EV Coming To Malaysia - Under RM200k? Electric Vehicle EV Jim Kem | July 18, 2022 Barely a week ago, Chery had opened bookings for their newest compact SUV in its home market of China, for the bold looking Omoda 5. With the ...
Chery Omoda 5 Malaysia Launch Confirmed - 197PS Crossover To Shake Up B-Segment Auto News Jim Kem | February 14, 2022 If you reckoned the B-segment crossover space wasn’t crowded enough, here’s another contender coming down the pipe. Alongside other international ...
Toyota, Mazda and Mitsubishi Top J.D Power Customer Satisfaction Ratings Auto News Gokul | August 01, 2016 J.D Power’s 2016 Malaysia Customer Service Index (CSI) Study report was released today, and it suggests that the level of customer satisfaction ...
2023 Chery Omoda 5 makes grand launch in Malaysia from RM109k Auto News Jim Kem | July 07, 2023 Finally, Chery Malaysia has made its return official. Just last night, Chery Malaysia held an official launch event introducing the Omoda 5 and Tiggo ...