Mitsubishi Motors Malaysia (MMM), the official importer and distributor of Mitsubishi vehicles in Malaysia has been ranked highest in this year’s JD Power Malaysia Customer Service Index (CSI) Mass Market Study with a score of 814.
Tomoyuki Shinnishi, Chief Executive Officer of Mitsubishi Motors Malaysia said, “MMM is happy to be ranked highest for the CSI Mass Market Study conducted by J.D. Power 2018. This reflects MMM‘s commitment to continue to provide a rewarding and positive customer’s experience from the first initiation of purchase to a satisfying after sales service. This is an encouragement for us to aim to do better and to strive to maintain number one every year!”
According to JD Power, the 2018 Malaysia Customer Service Index (Mass Market) Study is based on surveys from 2,957 new vehicle owners that received their new vehicle between March 2015 and July 2017 and took their vehicle to an authorized service centre between March 2017 and July 2018. The study measures customer satisfaction with after-sales service and vehicle return process, gauged from March to July 2018.
The score is calculated based on service quality, vehicle pick up, service initiation, service facility, and service advisor. The industry average is about 754 points.
Mitsubishi Motors Malaysia currently has 52 showrooms, out of which 46 are 3S centres and 51 service outlets in Peninsular Malaysia. For East Malaysia customers, MMM has 14 showrooms, 6 of which are in Sarawak and 8 in Sabah.