Twelve champions had emerged from the Toyota Skills Contest 2015 held by UMW Toyota Motor, emphasizing that excellence in customer service does not end when customers purchase their vehicles.
The Toyota Skills Contest is an annual event that provides Toyota personnel with a platform to improve their skill and efficiency in achieving utmost customer satisfaction that’s in-line with the ‘Kaizen’ philosophy of incremental but constant improvement adopted by Toyota.
This year’s contest marked the 26th year it has been held, and garnered more than 1,200 participants across 12 categories. The winners were chosen from seven of the primary categories and will be treated to a fully sponsored trip to Japan to join Toyota’s Annual Assembly of International Customer Service Champion there.
Meanwhile, the other five champions will be going on an all-expense paid trip within ASEAN. First and second runner-up in each category will also receive cash awards.
Datuk Ismet Suki, President of UMW Toyota Motor said, “We continue to see an increase in participation over the past few years, signalling a healthy desire among after sales personnel to attest to the company’s drive, to be on par excellence in their service for customers,”
“I’m gratified by their motivation to excel further through the Toyota Skills Contest, allowing them to showcase their best ability in serving our customers. The buck does not stop there, as participants from this contest cascade the spirit of improvement to their workplace and become role models to their peers.”