Bermaz bags Xpeng distributorship in Malaysia - premium EV brand likely to kick off local range with G6
Home News Auto News Volkswagen Passenger Cars Malaysia Doubles Effort To Care For Post-Warranty Cars Volkswagen Passenger Cars Malaysia Doubles Effort To Care For Post-Warranty Cars Auto News Hans | December 14, 2018 06:14 pm Since the 1st of September 2016, all Volkswagen models purchased new from authorized Volkswagen dealers are covered by a five-year manufacturer-backed warranty, complemented by a 5-year roadside assistance.Previously, Volkswagen cars were covered by a slightly different 2+3 years warranty package, where the first two years were covered by Volkswagen, with the remaining three years covered by an insurance company.Recognising that a large number of Volkswagen vehicles on the road are now reaching the tail-end of their warranty coverage, VPCM has been doubling efforts to improve its after-sales service in a bid to retain these customers within the company’s ecosystem.The company’s recent top-three placing in the J.D. Power Malaysia’s independent Customer Satisfaction Survey is a testament to that but the company is very aware that more needs to be done.The company’s Volkswagen Automotive Academy in Glenmarie, Shah Alam has been operating for a year already and two batches of sales and after-sales associates have since graduated from the academy.Volkswagen-trained technicians now have to undergo two levels of certification - Certified Volkswagen Diagnostic Competence certification and Certified Volkswagen Master Technician.Customer-facing service advisors too must also pass the Academy’s own test before they can become Certified Volkswagen Service Advisors.Classes at the Academy cover both theory and practical, including simulated mechanical and electrical faults with varying levels of complexity, supervised by a 13-person teaching staff.Earlier in October, Volkswagen Passenger Cars Malaysia (VPCM) announced the Volkswagen Cares program – a smartphone app that updates the owners with current aftersales and service offers. In addition to that, owners can also download reward vouchers by merchant partners that are updated from time to time. A lesser known aspect about this program is Volkswagen Care Plus, an extension that is aimed at owners of Volkswagen vehicles aged five years or more - in other words, vehicles that that are no longer covered by any warranty.With Volkswagen Care Plus, owners of these older Volkswagen models will continue to be looked after by a two-year extension for roadside assistance.Owners of Volkswagen vehicles aged four years and above qualify for the Volkswagen Care Plus program, and can sign up with a one-time fee of RM138. Upon registration they will receive three service vouchers - each offering a 20% discount on routine services, a 2-year Roadside Assistance extension, as well as an RM100 merchandise voucher. To find out more about the Volkswagen Cares mobile application and the Volkswagen Care Plus program, please visit https://www.volkswagen.com.my/my-vw/volkswagen-cares for more information. ✕ Let's Connect on Whatsapp We protect your personal information in compliance with the PDPA I agree with Carlist.my Terms of Use and Privacy Policy. I agree to receive personalised communication from Carlist.my and its car sellers, business affiliates and partners. Check out the best car deals in town! Prev Next Special offer - call now! days hours Avg. mkt. Why no price is listed? Sometime dealer wants you to contact for the best price. I Why no price is listed? Sometime dealer wants you to contact for the best price. Related Tags volkswagen Volkswagen Care Plus volkswagen cares Volkswagen Maintenance Volkswagen Service VW Cares Print Related News Volkswagen Malaysia Launches Cares Program Auto News Siew Weng | October 12, 2018 Following the introduction of the special edition ‘Join’ range, Volkswagen Passenger Cars Malaysia (VPCM) launched their customer loyalty program ... Bantuan Banjir Volkswagen Malaysia - Diskaun 30 Peratus, Bayaran Ansuran Sifar Peratus Auto News Nabihah Md Rosdi | December 21, 2021 Volkswagen Passenger Cars Malaysia (VPCM) telah mengumumkan program bantuan banjir untuk membantu pemilik yang terjejas akibat banjir kilat baru-baru ... More Than Just A Service Centre - First VW Technical Centre Opens Auto News Hans | June 30, 2015 Since November last year, Volkswagen Group Malaysia have been embarking on several initiatives to improve its customer satisfaction - starting with ... Volkswagen Shows Off 272PS 3-cylinder Engine with Electric Turbocharging Auto News Daniel Wong | June 27, 2015 Last week Audi showed to the world a 600PS TT concept car with an electric turbocharger, dropping hints that the technology onboard is close to ... Comments
Volkswagen Passenger Cars Malaysia Doubles Effort To Care For Post-Warranty Cars Auto News Hans | December 14, 2018 06:14 pm Since the 1st of September 2016, all Volkswagen models purchased new from authorized Volkswagen dealers are covered by a five-year manufacturer-backed warranty, complemented by a 5-year roadside assistance.Previously, Volkswagen cars were covered by a slightly different 2+3 years warranty package, where the first two years were covered by Volkswagen, with the remaining three years covered by an insurance company.Recognising that a large number of Volkswagen vehicles on the road are now reaching the tail-end of their warranty coverage, VPCM has been doubling efforts to improve its after-sales service in a bid to retain these customers within the company’s ecosystem.The company’s recent top-three placing in the J.D. Power Malaysia’s independent Customer Satisfaction Survey is a testament to that but the company is very aware that more needs to be done.The company’s Volkswagen Automotive Academy in Glenmarie, Shah Alam has been operating for a year already and two batches of sales and after-sales associates have since graduated from the academy.Volkswagen-trained technicians now have to undergo two levels of certification - Certified Volkswagen Diagnostic Competence certification and Certified Volkswagen Master Technician.Customer-facing service advisors too must also pass the Academy’s own test before they can become Certified Volkswagen Service Advisors.Classes at the Academy cover both theory and practical, including simulated mechanical and electrical faults with varying levels of complexity, supervised by a 13-person teaching staff.Earlier in October, Volkswagen Passenger Cars Malaysia (VPCM) announced the Volkswagen Cares program – a smartphone app that updates the owners with current aftersales and service offers. In addition to that, owners can also download reward vouchers by merchant partners that are updated from time to time. A lesser known aspect about this program is Volkswagen Care Plus, an extension that is aimed at owners of Volkswagen vehicles aged five years or more - in other words, vehicles that that are no longer covered by any warranty.With Volkswagen Care Plus, owners of these older Volkswagen models will continue to be looked after by a two-year extension for roadside assistance.Owners of Volkswagen vehicles aged four years and above qualify for the Volkswagen Care Plus program, and can sign up with a one-time fee of RM138. Upon registration they will receive three service vouchers - each offering a 20% discount on routine services, a 2-year Roadside Assistance extension, as well as an RM100 merchandise voucher. To find out more about the Volkswagen Cares mobile application and the Volkswagen Care Plus program, please visit https://www.volkswagen.com.my/my-vw/volkswagen-cares for more information. ✕ Let's Connect on Whatsapp We protect your personal information in compliance with the PDPA I agree with Carlist.my Terms of Use and Privacy Policy. I agree to receive personalised communication from Carlist.my and its car sellers, business affiliates and partners. Check out the best car deals in town! Prev Next Special offer - call now! days hours Avg. mkt. Why no price is listed? Sometime dealer wants you to contact for the best price. I Why no price is listed? Sometime dealer wants you to contact for the best price. Related Tags volkswagen Volkswagen Care Plus volkswagen cares Volkswagen Maintenance Volkswagen Service VW Cares
Special offer - call now! days hours Avg. mkt. Why no price is listed? Sometime dealer wants you to contact for the best price. I Why no price is listed? Sometime dealer wants you to contact for the best price.
Volkswagen Malaysia Launches Cares Program Auto News Siew Weng | October 12, 2018 Following the introduction of the special edition ‘Join’ range, Volkswagen Passenger Cars Malaysia (VPCM) launched their customer loyalty program ...
Bantuan Banjir Volkswagen Malaysia - Diskaun 30 Peratus, Bayaran Ansuran Sifar Peratus Auto News Nabihah Md Rosdi | December 21, 2021 Volkswagen Passenger Cars Malaysia (VPCM) telah mengumumkan program bantuan banjir untuk membantu pemilik yang terjejas akibat banjir kilat baru-baru ...
More Than Just A Service Centre - First VW Technical Centre Opens Auto News Hans | June 30, 2015 Since November last year, Volkswagen Group Malaysia have been embarking on several initiatives to improve its customer satisfaction - starting with ...
Volkswagen Shows Off 272PS 3-cylinder Engine with Electric Turbocharging Auto News Daniel Wong | June 27, 2015 Last week Audi showed to the world a 600PS TT concept car with an electric turbocharger, dropping hints that the technology onboard is close to ...