Volvo Car Malaysia has announced the appointment of Nalin Jain as its new Managing Director, who will be taking over from the current Managing Director, Lennart Stegland, starting 1st March 2019. Stegland will be retiring from the company, after spending more than 40 years with Volvo, having served in various leading roles in research and development, marketing and sales, and managing various national sales companies.
Jain has previously served as the Chief Financial Officer of Volvo Auto India, and has over 20 years of experience in the automotive, consulting, and technology fields.
The announcement was made during a Chinese New Year get-together with the press last week, where the company also revealed that it has recorded strong sales growth in 2018, finishing the year with a total of 1,384 units delivered.
The sales figures translate into a 35 per cent increase from 2017 (1,021 units), and a 48 per cent increase from 2016 (934 units).
According to the company, the positive growth began since the introduction of the XC90 T8 Twin Engine SUV in late 2015.
The company also exported a total of 1,889 vehicles comprising the V40, XC40, S60, V60, XC60, and XC90 to Thailand, Taiwan, Philippines, and Vietnam.
It was said that recent investments on the company’s assembly plant in Shah Alam has enabled it to accommodate more assembly volume and new platforms such as the Scalable Product Architecture (SPA) that underpins its new 60s and 90s Range, and the Modular Compact Architecture (MCA) used by the new XC40.
VCM also introduced the Volvo Service Agreement (VSA) in 2018 – a comprehensive service package that covers replacement of most wear-and-tear parts (excluding tyres), for either three years or five years.
Moving forward, Volvo Car Malaysia plans to take its customer experience to the next level by rolling-out a new service concept they call Volvo Personalised Service or VPS in 2019.
A new management system to ensure optimum availability of parts called Volvo Managed Inventory (VMI) will also be introduced sometime this year.
In terms of dealership network, Volvo Car Malaysia has grown its nationwide presence to a total of 11 dealerships which includes the recent re-introduction of the brand in Kuching after close to 10 years. The company is aiming to add more dealerships in 2019, especially in locations that are currently not represented by the brand.
On the Financial Services front, Volvo Car Malaysia had also introduced Volvo Car Leasing – a first for Volvo Cars in Southeast Asia – that lets customers enjoy stress-free Volvo ownership, minus the usual financial strain of a hire-purchase agreement. The company is also planning to introduce Volvo Insurance in partnership with AXA Insurance later this year.
Volvo Car Malaysia is projecting a double-digit growth in 2019 with the new XC40 and the opening of more retail locations as the two main drivers.