Bermaz bags Xpeng distributorship in Malaysia - premium EV brand likely to kick off local range with G6
主页 新闻 所有资讯 VPCM Records Its Best Year Yet VPCM Records Its Best Year Yet 所有资讯 Eric | May 17日, 2019 09:14 PM 2018 was a great year for Volkswagen Passenger Cars Malaysia (VPCM) and the company is aiming to continue that momentum into 2019.With 7,001 units sold in 2018, VPCM witnessed an increase of 15.8% (465 units) over 2017, the highest figure yet since VPCM took over the operations from Volkswagen Group Malaysia in 2016.The increase in sales was partly driven by the tax holiday period during the GST to SST transition. Looking forward into 2019, Erik Winter, Managing Director of VPCM did not provide a sales target for 2019, merely stating “sustainable growth”.But sales figures aside, VPCM is also working hard on becoming a 5-star organization. According to Volkswagen AG’s in-house Customer Experience Management (CEM), VPCM’s sales CEM scored 4.6 points, up from 2018’s 4.46 points, out of a maximum of 5.00 points. As for their after sales, VPCM scored 4.4 points, up from the 4.25 points of 2018. The CEM score is tabulated and conducted globally by Volkswagen AG.In an effort to further increase their score, VPCM has listed out some of their initiatives, like the Volkswagen Cares app, which has been downloaded more than 10,600 times since it was introduced in October 2018.Apart from that, VPCM has also vouched to improve their after-sales. The company now has a regional parts centre in Johor, which was previously in Singapore. Now that the facility has been relocated, customers can expect even faster delivery of parts. Depending on stock availability, customers may not need to wait as long as they did in the past.Continuing on the topic of after-sales, VPCM has worked hard and brought the number of repeat repairs down by 98% since 2014.Another aspect where VPCM is doing well is its net sentiment, where the company currently has a score of 2.5 points. The figure may not sound impressive, but when VPCM took over in 2016, the score was just 1.02 points. The score improved to 1.6 points in 2017 and 2.03 points in 2018.Last but certainly not the least is VPCM’s pre-owned cars program called Das WeltAuto. Set to go online at selected dealers by the second half of the year, vehicles under the Das WeltAuto program will have to go through a 133-point check. For a better peace of mind, the cars are backed by a 12-month warranty.Looking for a new Volkswagen? Find for the best deals here. ✕ 使用 WhatsApp 联系 我们依据 PDPA 保护您的个人信息。 我同意 Carlist.my 的使用条款和隐私政策 我同意接收来自 Carlist.my 及其汽车销售商、业务附属机构和合作伙伴的个性化通信。 查看最佳汽车优惠! Prev Next 特价 - 马上拨电! 天 小时 平均市场价格 为什么没有价格? 有时经销商希望您以最优惠的价格联系。 I 为什么没有价格? 有时经销商希望您以最优惠的价格联系。 相关标签 volkswagen 打印 相关文章 More Than Just A Service Centre - First VW Technical Centre Opens 所有资讯 Hans | June 30日, 2015 Since November last year, Volkswagen Group Malaysia have been embarking on several initiatives to improve its customer satisfaction - starting with ... Volkswagen Shows Off 272PS 3-cylinder Engine with Electric Turbocharging 所有资讯 Daniel Wong | June 27日, 2015 Last week Audi showed to the world a 600PS TT concept car with an electric turbocharger, dropping hints that the technology onboard is close to ... Volkswagen Budget Car Family Confirmed For 2018 Launch 所有资讯 Gerard | June 29日, 2015 The Volkswagen Group plans to launch a new family of budget cars in 2018 which will cost between 8,000 to 11,000 euros (RM33,785 to RM46,455).This ... Volkswagen Malaysia Expands Its IBT Certified Sales Network 所有资讯 Gerard | August 28日, 2015 Volkswagen Malaysia announced that 58 of its sales consultants were recently awarded with the International Basic Training (IBT) certification. The ... 留言
VPCM Records Its Best Year Yet 所有资讯 Eric | May 17日, 2019 09:14 PM 2018 was a great year for Volkswagen Passenger Cars Malaysia (VPCM) and the company is aiming to continue that momentum into 2019.With 7,001 units sold in 2018, VPCM witnessed an increase of 15.8% (465 units) over 2017, the highest figure yet since VPCM took over the operations from Volkswagen Group Malaysia in 2016.The increase in sales was partly driven by the tax holiday period during the GST to SST transition. Looking forward into 2019, Erik Winter, Managing Director of VPCM did not provide a sales target for 2019, merely stating “sustainable growth”.But sales figures aside, VPCM is also working hard on becoming a 5-star organization. According to Volkswagen AG’s in-house Customer Experience Management (CEM), VPCM’s sales CEM scored 4.6 points, up from 2018’s 4.46 points, out of a maximum of 5.00 points. As for their after sales, VPCM scored 4.4 points, up from the 4.25 points of 2018. The CEM score is tabulated and conducted globally by Volkswagen AG.In an effort to further increase their score, VPCM has listed out some of their initiatives, like the Volkswagen Cares app, which has been downloaded more than 10,600 times since it was introduced in October 2018.Apart from that, VPCM has also vouched to improve their after-sales. The company now has a regional parts centre in Johor, which was previously in Singapore. Now that the facility has been relocated, customers can expect even faster delivery of parts. Depending on stock availability, customers may not need to wait as long as they did in the past.Continuing on the topic of after-sales, VPCM has worked hard and brought the number of repeat repairs down by 98% since 2014.Another aspect where VPCM is doing well is its net sentiment, where the company currently has a score of 2.5 points. The figure may not sound impressive, but when VPCM took over in 2016, the score was just 1.02 points. The score improved to 1.6 points in 2017 and 2.03 points in 2018.Last but certainly not the least is VPCM’s pre-owned cars program called Das WeltAuto. Set to go online at selected dealers by the second half of the year, vehicles under the Das WeltAuto program will have to go through a 133-point check. For a better peace of mind, the cars are backed by a 12-month warranty.Looking for a new Volkswagen? Find for the best deals here. ✕ 使用 WhatsApp 联系 我们依据 PDPA 保护您的个人信息。 我同意 Carlist.my 的使用条款和隐私政策 我同意接收来自 Carlist.my 及其汽车销售商、业务附属机构和合作伙伴的个性化通信。 查看最佳汽车优惠! Prev Next 特价 - 马上拨电! 天 小时 平均市场价格 为什么没有价格? 有时经销商希望您以最优惠的价格联系。 I 为什么没有价格? 有时经销商希望您以最优惠的价格联系。 相关标签 volkswagen
More Than Just A Service Centre - First VW Technical Centre Opens 所有资讯 Hans | June 30日, 2015 Since November last year, Volkswagen Group Malaysia have been embarking on several initiatives to improve its customer satisfaction - starting with ...
Volkswagen Shows Off 272PS 3-cylinder Engine with Electric Turbocharging 所有资讯 Daniel Wong | June 27日, 2015 Last week Audi showed to the world a 600PS TT concept car with an electric turbocharger, dropping hints that the technology onboard is close to ...
Volkswagen Budget Car Family Confirmed For 2018 Launch 所有资讯 Gerard | June 29日, 2015 The Volkswagen Group plans to launch a new family of budget cars in 2018 which will cost between 8,000 to 11,000 euros (RM33,785 to RM46,455).This ...
Volkswagen Malaysia Expands Its IBT Certified Sales Network 所有资讯 Gerard | August 28日, 2015 Volkswagen Malaysia announced that 58 of its sales consultants were recently awarded with the International Basic Training (IBT) certification. The ...