BMW Malaysia introduces Tyre Warranty Programme


BMW Malaysia introduces Tyre Warranty Programme

BMW Group Malaysia has introduced a 24-month tyre warranty programme for all new BMW vehicles sold at its authorised dealerships nationwide from 1st January 2016, becoming the first manufacturer to offer a warranty scheme of its kind in Malaysia. 

According to BMW Malaysia, the new Tyre Warranty Programme from the premium automaker is also applicable to all BMW Approved Star-Marked Tyres sold at its dealerships.

Valid for 24 months, the tyre warranty programme, which offers a comprehensive protection on BMW Approved Star-Marked Tyres, covers tyre damage caused by any pointed or sharp objects such as nail or broken glass, or by hitting the edge of a kerb or pothole. The warranty, however, is only applicable if no other existing guarantee or insurance is covering the tyres of the vehicle. The tyre warranty also covers tyre fitment and wheel balancing.

In the case of a claim, the BMW Authorised Dealer will inspect the cause of the damage as well as assess the current market value of the damaged tyre. Depending on the depth of the tread, BMW vehicle owners could be entitled to compensation of up to 100% of the cost of a new tyre. The compensation is also calculated based on the retail price rate of the tyre during the time of change.

For example, if the damaged tyre still has more than 7mm of residual tread depth, no costs would be incurred on the new tyre. In this case, BMW would also absorb the cost for fitment and balancing. Wheel alignment cost and towing charges, however, are not applicable and covered in the programme as with run-flat technology, the need for towing is rare as run-flat tyres can continue to support vehicles for approximately an additional 80km when driven at a maximum speed of 80 km/h.

Compensations for residual tread depth that is from 6.9mm to 6.0mm, 5.9mm to 5.0mm, 4.9mm to 4.0mm and 3.9mm to 3.0mm, meanwhile, are calculated at 80%, 60%, 40% and 20% respectively. However, no compensation will be offered for residual tread depth that is less than 3mm on the damaged tyre as residual tread depth is measured at the shallowest part of the tyre and the safety of a tyre is only as good as its shallowest part, which in turn contributes to the overall safety of the vehicle.

Further to this, entitlement on The BMW Tyre Warranty Programme is only applicable for vehicles driven for personal use and is not applicable to vehicles used for commercial purposes such as car-for-hire, taxi, or any driver car services. The tyre warranty will also automatically and immediately cease upon the sale of any vehicle or star-marked tyre out of Malaysia and with commercial resale.

The BMW Tyre Warranty Programme applies to all four BMW star-marked tyres equipped on a car and is valid within the duration of 24 months from the date of the first registration of the new vehicle, the date upon which the new BMW Star-Marked Tyre was purchased or upon reaching of all four tyre claims – whichever comes first.

The BMW Tyre Warranty Programme attached to the vehicle the tyres are mounted on and is non-transferable if the same tyres are fitted on another vehicle. For replacement tyres or tyres sold at the point of after sales, the Tyre Warranty is valid within the duration of 24 months from the date of purchase from a BMW Authorised Dealer and will cease when a claim is made. Any damage due to normal wear and tear of tyre, as well as tyre defect caused by vehicle owners, their auxiliaries, representatives or their car users’ improper or incorrect use of the tyre are not covered under this new warranty programme.

Other circumstances that are not covered under The BMW Tyre Warranty Programme include participation in driving events with racing characteristics or from test drives in similar characteristics of car-racing; vehicle accidents save for situation abovementioned; changes to the original construction of the vehicle such as tuning or fitting of purchased parts or accessories which are not approved by BMW Group Malaysia; excessive or uneven wear and tear as a result of false adjustment of the track and camber, inaccurate tyre pressure or use of defective bumpers such as saw tooth formation, brake plates, erosion; and use of vehicle for commercial transport of persons or freight such as taxi services, dispatch services, self-driven rental services or building site vehicle rental services. 

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