Honda Malaysia has been working around the clock to replace the faulty airbag modules as part of the Takata recall campaign. After sending out notices and setting up mobile replacement centres they have managed to replace most of the modules, but 38% of the affected vehicles still remain unrectified. Their latest intiative is to go door-to-door and meet customers at their premises, mobilizing associates from 84 service centres nationwide.
The door-to-door mobile teams from Authorized Honda Service dealers associates will be in Honda uniforms together with an authorisation letter for customers’ convenience in recognizing the team. Customers may contact the Honda Toll Free number 1-800-88-2020 or Authorized Honda Service dealers for further confirmation when approached by the team. The door-to-door mobile teams will also make arrangements for replacement activities on-site where necessary for customers who are genuinely unable to go to any nearest dealers or temporary hubs.
At the same time, Honda Malaysia strongly encourages affected customers to make an appointment at any Authorised Honda Service dealers and Honda Service Central Hubs for the replacement. Affected customers can also walk-in to the Honda Service Central Hubs to replace their Takata driver front airbag inflator. Replacement activities at the Mobile Hubs and Honda Family Road Trip do not require advance appointment. For further enquiry on the Takata driver front airbag inflator replacement appointment, affected customers may contact Honda Toll Free number 1-800-88-2020.
This latest activity is in addition to the Honda Service Central Hubs, Mobile Hubs which are stationed at selected shopping malls, and Honda’s on-ground events such as the Honda Family Road Trip. Customers are encouraged to urgently replace their affected Takata front airbag inflators as the affected (driver/passenger) front airbag inflators manufactured by Takata may deploy with excessive internal pressure when activated. The airbag inflator casing might rupture, which may result in injury or fatality of the driver and passenger.