Mercedes-Benz Malaysia Commercial Vehicles (MBM CV) announced that it delivered a strong performance in 2017 despite the dip of 7.9% in Total Industry Volume (TIV).
The company said that it recorded a total of 2,469 vehicles sold comprising FUSO light-duty and heavy-duty trucks as well as Mercedes-Benz trucks and vans.
Out of the lot, Mercedes-Benz Actros recorded a total of 268 units sold, maintaining a double digit growth of 24.1%.
Meanwhile, FUSO trucks sold 2,170 units, achieving a market share of 13.06% for Mercedes-Benz commercial vehicles in 2017, making it a new record for the company.
Notable fleet deals for MBM CV included the delivery of 74 FUSO vehicles to KDEB Waste Management Sdn Bhd and 133 units of Mercedes-Benz Actros to Swift Haulage Sdn Bhd – setting the highest number of deliveries in 2017.
MBM CV also delivered its 300th FUSO vehicle to Biforst Logistics Sdn Bhd and signed a MoU to formalize Biforst Logistics’ intent to become one of the first customers to receive the fully electric-powered light-duty truck, the FUSO eCanter, upon its availability in the Malaysian market in the near future.
In addition to its sales success, MBM CV implemented several after-sales solutions in 2017 to provide Mercedes-Benz commercial vehicles and FUSO customers greater flexibility.
This included a wide range of service and repair packages, mileage and overhaul campaigns (engine and transmission), Mercedes-Benz Trucks Maintenance Contract and Full Scope Service Contract.
MBM CV also conducted an exclusive service clinic for FUSO vehicles with a team of experts from Japan providing personalised FUSO after-sales care.
For the full year of 2017, MBM CV recorded a 7.47% increase in throughput compared to 2016, with an impressive total of 26,820 vehicles serviced, comprising 4,820 Mercedes-Benz commercial vehicles and 22,000 FUSO trucks.
In line with its customer-centric strategy, during 2017 MBM CV enhanced three service centres, namely, Hap Seng Commercial Vehicle Kuching, Hap Seng Commercial Vehicle Klang, and stamped its mark in the northern region with Hap Seng Commercial Vehicle Ipoh.
To date, MBM CV’s nationwide dealer network comprises 62 service centres catering to both Mercedes-Benz and FUSO commercial vehicles.
Reviewing the year’s performance, Mercedes-Benz Malaysia Commercial Vehicles’ Vice President Albert Yee said, “We enjoyed a productive year in 2017, securing and setting a record of fleet deals for both our FUSO trucks and Mercedes-Benz prime movers. Our steadfast focus on flexible after-sales packages and solutions, continuous improvement of our technicians’ skills and knowledge, and service outlet enhancements has proven successful.”