Proton has officially opened its latest Regional Parts Centre in Kuching, Sarawak.
The new regional parts centre will provide some much-needed support in terms of after-sales services in East Malaysia by reducing the lead time for parts delivery by at least 30%. Faster parts, faster service turnaround, happier customers.
Located in the Bintawa Industrial area, the new parts centre by Proton has the capacity to receive up to six containers of parts at any particular time. As of now, the team there is currently processing an average of 17 containers per month, which is around three months' worth of stock. Direct overseas shipment is also available.
According to Roslan Abdullah, Deputy CEO of Proton, "With increasing customer demand over the last four years, Proton’s previous warehouse facilities in East Malaysia were overflowing with parts and running inefficiently due to space limitations. The new Regional Parts Centre in Kuching is three times larger than its predecessor and will function as a parts distribution centre for after-sales parts and components for Sarawak as well as Sabah if the need arises."
“The added space also allows Proton to increase delivery by 50% from 3,000 orders per month to 4,500 orders per month with a maximum capacity of 6,000 orders per month should it be needed. This allows us to achieve more parts throughput and as of today we are quickly clearing backlogged orders from our dealers and customers," added Roslan.