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Home News Auto News Proton Targets Better After-sales Service Through Internal Competition Proton Targets Better After-sales Service Through Internal Competition Auto News Siew Weng | October 31, 2018 09:35 am Proton has started a nationwide internal after-sales service competition that not only aims to sharpen the technician's skills but also as a networking platform for all after sales personnel around the country to exchange ideas and knowledge relating to their area of expertise.The competition, with the qualifying rounds already started in July and finals planned for September, will honour six winners with cash prizes and a trip to Shanghai, China where they will visit Geely headquarters and the Geely Research Centre.Director of After-sales Management Proton, Encik Azharuddin Abdullah said, “Our technicians and mechanics have an opportunity to showcase their skills and quality of work in handling customers’ cars. They may come from different regions to compete against one another, however, we also hope the competition brings them together to form their own peer support group.”At the qualifying stages, participants were tested on their theoretical and practical abilities, where they were given an engine overhaul task that involves dismantling and re-assembling a Proton VVT engine within a three-hour time limit. Judges measured participants speed, accuracy, and troubleshooting competencies throughout the activity.“Exceptional after-sales service is the key to retain our existing customers as well as attracting new ones. When we provide good quality services to them, we are able to increase customer loyalty and benefit from them spreading the news via word-of-mouth. Technicians or mechanics play an important role in ensuring this happens,” Azharuddin added. ✕ Let's Connect on Whatsapp We protect your personal information in compliance with the PDPA I agree with Carlist.my Terms of Use and Privacy Policy. I agree to receive personalised communication from Carlist.my and its car sellers, business affiliates and partners. Check out the best car deals in town! Prev Next Special offer - call now! days hours Avg. mkt. Why no price is listed? Sometime dealer wants you to contact for the best price. I Why no price is listed? Sometime dealer wants you to contact for the best price. Related Tags Proton Print Related News Proton Expects Better Fortunes In 2016 Auto News Hans | June 30, 2015 2014 has been a washout year for Proton and 2015 isn't looking good for the national carmaker. Total sales for calendar year 2014 reached a new low ... Proton Enters Joint Venture With China's Goldstar Auto News Hans | June 30, 2015 Proton has entered tripartite joint venture agreement with Britain's Lotus Group International Limited and China's Goldstar Heavy Industrial Co. Ltd. ... 30 Years of Proton – Tracing Back To A Time When Malaysians Cheered For Proton Insights Hans | July 13, 2015 Proton, that one word which mere mention in any headline on any publication will elicit strong, emotionally charged responses, be they for or against ... Remembering The Late Datuk Gurcharan Singh – A True Malaysian Who Made Proton A Success In The ‘80s. Insights Hans | October 22, 2020 On this day 30 years ago, Tun Dr. Mahathir launched the first Proton Saga. The first production Saga, bearing registration number Proton 1 was given ... Comments
Proton Targets Better After-sales Service Through Internal Competition Auto News Siew Weng | October 31, 2018 09:35 am Proton has started a nationwide internal after-sales service competition that not only aims to sharpen the technician's skills but also as a networking platform for all after sales personnel around the country to exchange ideas and knowledge relating to their area of expertise.The competition, with the qualifying rounds already started in July and finals planned for September, will honour six winners with cash prizes and a trip to Shanghai, China where they will visit Geely headquarters and the Geely Research Centre.Director of After-sales Management Proton, Encik Azharuddin Abdullah said, “Our technicians and mechanics have an opportunity to showcase their skills and quality of work in handling customers’ cars. They may come from different regions to compete against one another, however, we also hope the competition brings them together to form their own peer support group.”At the qualifying stages, participants were tested on their theoretical and practical abilities, where they were given an engine overhaul task that involves dismantling and re-assembling a Proton VVT engine within a three-hour time limit. Judges measured participants speed, accuracy, and troubleshooting competencies throughout the activity.“Exceptional after-sales service is the key to retain our existing customers as well as attracting new ones. When we provide good quality services to them, we are able to increase customer loyalty and benefit from them spreading the news via word-of-mouth. Technicians or mechanics play an important role in ensuring this happens,” Azharuddin added. ✕ Let's Connect on Whatsapp We protect your personal information in compliance with the PDPA I agree with Carlist.my Terms of Use and Privacy Policy. I agree to receive personalised communication from Carlist.my and its car sellers, business affiliates and partners. Check out the best car deals in town! Prev Next Special offer - call now! days hours Avg. mkt. Why no price is listed? Sometime dealer wants you to contact for the best price. I Why no price is listed? Sometime dealer wants you to contact for the best price. Related Tags Proton
Special offer - call now! days hours Avg. mkt. Why no price is listed? Sometime dealer wants you to contact for the best price. I Why no price is listed? Sometime dealer wants you to contact for the best price.
Proton Expects Better Fortunes In 2016 Auto News Hans | June 30, 2015 2014 has been a washout year for Proton and 2015 isn't looking good for the national carmaker. Total sales for calendar year 2014 reached a new low ...
Proton Enters Joint Venture With China's Goldstar Auto News Hans | June 30, 2015 Proton has entered tripartite joint venture agreement with Britain's Lotus Group International Limited and China's Goldstar Heavy Industrial Co. Ltd. ...
30 Years of Proton – Tracing Back To A Time When Malaysians Cheered For Proton Insights Hans | July 13, 2015 Proton, that one word which mere mention in any headline on any publication will elicit strong, emotionally charged responses, be they for or against ...
Remembering The Late Datuk Gurcharan Singh – A True Malaysian Who Made Proton A Success In The ‘80s. Insights Hans | October 22, 2020 On this day 30 years ago, Tun Dr. Mahathir launched the first Proton Saga. The first production Saga, bearing registration number Proton 1 was given ...