In a statement by Shell Malaysia, it is confirmed that at approximately 1 am on 16 January 2017, Shell stations nationwide started to experience technical issues affecting credit card transactions. Currently, 230 of Shell retail stations are operating normally, accepting cash and credit card transactions. However, other stations are only accepting cash payments.
Separately, The Star and Malay Mail report, that as many as 900 stations are affected. It follows, stations that are not affected are of an older design, and hence not connected to the newer network system.
Shell says it is working with its IT vendor around the clock to identify the root cause and extent of the issue and resolve the matter.