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Selected Proton Outlets to Operate Full 7-Day Weeks; GPS Locations Listed

NEWS
Kon August 5, 2016 00:29

Proton customers will have all week to service and repair their vehicles at selected authorized outlets effective immediately. Beginning 6 August 2016, nine Proton Edar 2S and 3S service centres will operate full business hours on all seven days of the week.

The move is part of Proton’s renewed Customer First initiative in which the company has been intensifying its effort to improve on after sales. The seven-day service is aimed at reducing customers’ service waiting time and thus provide additional flexibility for customers to send their cars for servicing and maintenance over the weekends.

“When we started the seven-day operations at selected service outlets prior to this, it was to accommodate normal service and opening hours were only until 12 noon on Sunday. Now, for selected service centres we have extended the opening hours for Sunday up to 5 pm. More importantly, we have also enabled warranty claims to be processed during weekends as opposed to only weekdays previously.” said Dato’ Ahmad Fuaad Kenali, Chief Executive Officer of Proton Holdings Bhd.

The facility will be expanded to a further 14 service centres from 1 October 2016 followed by another four from 1 December 2016. The business hours for all these outles are from 8 am to 5 pm, Mondays to Sundays. Visits by appointments are encouraged, although walk-in customers are welcomed as well. Outlets selected for seven-day operation are identified based on demand and requirements of the area.

Additionally, effective 1 August 2016, Proton has revised prices for selected parts such as turbocharger, ECU, and transmission assemblies, lowering them by between 12 and 30 percent.

The list of Proton Edar service centres available for seven-day operation are listed below. Click on the outlet's name for a link to its Google Maps location pin.

Phase 1: Effective 6 August  2016 (9 Service Centres)

States

Outlets

Johor

Proton Edar Plentong, Johor Bahru

Melaka

Proton Edar Peringgit

Negeri Sembilan

Proton Edar Senawang, Seremban

Pahang

Proton Edar Temerloh

Kedah

Proton Edar Alor Setar

Perak

Proton Edar Jalan Tunku Abdul Rahman, Ipoh

Penang

Proton Edar Juru, Seberang Prai

Selangor

Proton Edar COSE, Subang Jaya

Proton Edar Mutiara Damansara, Petaling Jaya

 

Phase 2: Effective 1 October  2016 (14 Service Centres)

States

Outlets

Johor

Proton Edar Larkin, Johor Bahru

Proton Edar Muar

Proton Edar Kluang

Proton Edar Batu Pahat

Melaka

Proton Edar Bachang

Terengganu

Proton Edar Kuala Terengganu

Kelantan

Proton Edar Kota Bharu

Pahang

Proton Edar Semambu 2, Kuantan

Perak

Proton Edar Jalan Lahat, Ipoh

Proton Edar BB Sri Manjung, Manjung

Proton Edar Taiping

Sabah

Proton Edar KK Inanam, Kota Kinabalu

Sarawak

Proton Edar Jalan Tun Jugah, Kuching

Central

Proton Edar Jalan Chan Sow Lin, Kuala Lumpur

 

Phase 3: Effective 1 December  2016 (4 Service Centres)

States

Outlets

Penang

Proton Edar Jalan Makloom

Sarawak

Proton Edar Jln Lanang, Sibu

Proton Edar Miri

Selangor

Proton Edar Glenmarie Temasya, Shah Alam

About Kon

Prefering his cars to come with four disc brakes, independent rear suspension, and manual transmission, Kon prioritizes mechanical sophistication over outward appeal. Admires cars built to exceed the sum of their parts and appreciates vehicles engineered with integrity.

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